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Your Rights and Our Rules, Laid Out Clearly

Everything you agree to when you open an rtspo account lives here — eligibility rules, privacy commitments, data handling, and how to reach us when something needs fixing. Access to rtspo depends on your state's laws and is available only where local law permits.

State-based eligibilityAccount data rightsPrivacy policyCookie controlsContact & dispute paths
rtspo Your Rights and Our Rules, Laid Out Clearly
DATA AND SECURITY

How We Handle Your Information and Account Security

Account security at rtspo sits on two layers: SSL encryption for everything in transit and two-factor authentication for login. We store only the data required to meet federal KYC rules and state-level eligibility checks. You can request a copy of what we hold on you, ask us to correct it, or close your account and trigger a data deletion request at any time through live chat or email.

Cookie Policy

We use session cookies to keep you logged in across devices and analytics cookies to fix broken flows. You can adjust cookie preferences from the settings menu inside your account.

Data Retention

Transaction records tied to PayPal, Venmo, and Play+ payouts are kept for the period required by federal financial regulations. Account data not tied to transactions can be deleted on request.

Account Security

Two-factor authentication is available on both mobile browser and desktop. If you suspect unauthorized access, lock your account from the security tab and contact live chat immediately.

Who to Contact for Changes

To correct personal details, update your linked payment method, or request a full data export, message our support team via live chat or submit a written request by email.

REACH OUR TEAM

How to Contact Us on Legal or Policy Matters

Policy questions move faster when you use the right channel. Live chat handles general account and eligibility questions in real time. For formal data requests or disputes, email puts your request in writing — important if you need a paper trail. Use the account help portal for self-service identity verification status and document uploads.

Live Chat Open the chat widget from any page in your account. Ask about eligibility, account status, or what a specific clause in our terms actually means for you.
Email Support Send formal data access requests, deletion requests, or written disputes to our support address. We respond to legal-related emails with a written record you can keep.
Account Help Portal Log in on mobile or desktop to check your identity verification status, upload documents required by KYC, and review your linked PayPal or Venmo payout history.

Answers to Common Legal and Account Policy Questions

These are the questions we hear most often about account eligibility, data rights, and how our terms actually work. If something here does not cover your situation, live chat is the fastest path to a direct answer.

Access depends on your state's laws. We are available only in states where online wagering is permitted. Check your state's current regulations before opening an account.

We collect your name, address, date of birth, and payment details — only what federal KYC rules and state eligibility checks require. No data is sold to third-party advertisers.

Send a written data access request via our support email or live chat. We will confirm receipt and provide your data export within the timeframe required by applicable law.

Yes. Request account closure through live chat or email. Transaction records tied to PayPal, Venmo, or Play+ payouts are retained for the period federal financial regulations require; other data is deleted.

We use session cookies for login continuity across mobile and desktop, and analytics cookies to improve broken flows. Adjust your cookie preferences any time in your account settings menu.

Updated terms are posted to this page with a revised date. Continued account use after that date counts as acceptance. We recommend checking back when you receive a notification email.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.